10 Oct Skilled workforce key to ResQ’s move to Spectrum

Article sourced from BQLive, read full article here.

Nic Marshall, CEO of Res Q a outsourcing communications firm based at Spectrum Business Park has hailed the North East’s skilled workforce as a key motivator behind the firm’s expansion into the region.

The Region has become a magnet for contact centres in recent years with huge names from Barclays to EDF Energy and Parseq all investing in the North East.

RES Q, opened its second site earlier this year when it cut the ribbon of its new Seaham office, creating 1,200 jobs in the process. Here at Spectrum Business Park we’re thrilled to see so many growing, successful businesses join our business community.

ResQ’s new site on Spectrum Business Park is being ran by managing director, Stuart Gray, and client relations director, Lynne Gray who previously worked for 2Touch Acxiom at Doxford Park.

Stuart said: “The community here in Seaham is growing and the majority of people are from this locality.

“We’re looking at 1,200 new jobs and not just jobs but careers. For every 15 sales advisors, we say there are three other different skills and people needed.”

CEO Nick Marshall added: “Spectrum Business Park and County Durham as a whole offered us the quality of premises we needed for this key expansion of our business, with access to a high quality workforce which was critical in our decision-making process.

“Our growth is being driven by our customers who are growing with us and also the re-shoring of contracts which are currently being undertaken overseas with new customers in the digital, energy, retail and insurance sectors.”

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